Shipping policy
Shipping Policy
Currently, we only offer shipping services within the UK (Europe).
Orders are typically shipped within 48 hours (Monday to Friday).
Estimated delivery time is 2-14 days.
Processing time: 1-2 days.
The cut-off time for weekday orders is 3:00 PM.
A single shipping fee will be charged for the entire order, calculated at the highest applicable rate.
We will do our best to ensure shipment and delivery on the above dates, but we are not liable for any shipping delays.
Order Changes
Once an order is confirmed, it cannot be modified or cancelled. If you wish to return an item, please initiate the return process after receiving the goods.
Not Received Goods
If you have successfully placed an order and the tracking status shows "Delivered," but you have not yet received the goods, please contact the carrier to inquire about the package's whereabouts (once the goods are handed over to the carrier, we have no control over the shipping process). If the problem persists, please email
anker@ankersolixa.com, and we will do our best to assist you.
Sometimes, technical issues may cause in-app updates to fail, resulting in the inability to retrieve tracking information. In this case, if you still cannot find your product, please contact us:
anker@ankersolixa.com for assistance…