Refund policy
You may return or exchange any item you are not satisfied with, including special offer items, clearance items, and gifts. Items must be free from damage and in brand-new condition. Our products are eco-friendly and designed to reduce carbon emissions; the return/exchange period is 30 days from the date of purchase*:
The 30-day period begins on the day your order ships. Items must be returned in their original packaging, and the refund amount will be the original purchase price.
Please select your return method:
How long does it take to process a return?
Once your returned item is shipped back, please allow 5–10 business days for our distribution center to process the return. 30-Day Return Process: Please enter your order number and postal code here to start the return process. (You can find the order number in the order confirmation email we sent you, or by logging into your account and visiting the "My Account" page).
Then, please follow the instructions below:
Select the item(s) you wish to return*. *Note: Items marked as "Final Sale" or non-returnable cannot be selected for return.
Select your preferred refund method and the reason for the return. After adding the items, click "Continue."
Select your preferred return method. 30-Day Return Process:
Send an email to anker@ankersolixa.com.
Please let us know which items you wish to return, including:
Order number,
Return details,
Reason for return.
Our team will contact you with instructions on how to process and return your order.
How do I mail back my return?
Initiate the return or exchange process online to receive a shipping label, then pack and ship the item. We will notify you via email once we receive your return and process the refund.
Return processing takes 5–10 business days, and it takes 3–5 business days for the refund to appear in your account.
Email: anker@ankersolixa.com