Refund policy
Returns
We accept returns or exchanges; if you have any questions about your order, please contact us at support@ankersolix.com.
To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.
Free Exchanges and Returns
Certain types of items are exempt from being returned. Perishable goods (such as food, flowers, newspapers, or magazines) cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ankersolix.com.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded. Exchanges (if applicable)
We only replace items if they are defective or damaged. To exchange an item for the same product, please contact us at support@ankersolix.com.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the return. Once the returned item is received, we will mail you a gift certificate.
If the item was not marked as a gift at the time of purchase, or if the gift-giver had the order shipped to themselves to give to you later, we will issue the refund to the gift-giver, meaning they will be notified of the return.
You are responsible for the shipping costs associated with the return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
The time it takes for an exchanged product to reach you may vary depending on your location.
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