Process A Warranty

How It Works

Welcome to the Anker SOLIX Self-Service Warranty Page. Warranty information for all Anker SOLIX products is automatically tracked by our system, so you do not need to register the product.

Warranty Details: All Anker SOLIX products come with a convenient warranty service. The general warranty is 2 years. You can check the specific warranty period on the product packaging or in this chart. You can also contact our customer service team to inquire about the warranty period.

If your product malfunctions during the warranty period, please contact us via email. We recommend that you consult the FAQ or user manual for troubleshooting before submitting a warranty claim so that we can better assist you.

Warranty Information Tips

Order ID: You can find this information in the order history of the account used at the time of purchase.

Model Number: You can find this information in your account's order history, or on the product packaging or instruction manual. Some products will have the model number printed directly on the product. Compared to the product name, the model number helps us more accurately identify the exact brand and model of your product.

Serial Number (SN): The serial number may be located on the product body or the included charging cable. You can find the serial number on a sticker, label, or the product itself. Serial numbers typically consist of numbers and characters.

Note: Please return the faulty product for quality inspection before Anker issues a replacement.